Shipping policy

Shipping Regions

We currently ship to the following major regions:

United States
European Union countries
United Kingdom
Canada
Australia

Undeliverable Addresses

We are unable to deliver to:

Remote or dependent island regions, including Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), U.S. Virgin Islands (VI), American Samoa (AS), and Northern Mariana Islands (MP).
PO Box addresses (Post Office Boxes).
Military addresses (APO/FPO/DPO).

Shipping Methods & Fees

All orders are shipped free of charge.
We partner with USPS, DHL, and YunExpress, and the most suitable carrier will be selected automatically based on your location.

Processing & Estimated Delivery Time

Orders are processed and a tracking number is uploaded within 2 business days
Estimated delivery time: 3–10 days
Actual delivery time may vary depending on your region and local postal services

Fulfillment & Shipping Origin

Orders are fulfilled from our US or China warehouses, depending on product availability and customer location.

Customs Duties & Import Taxes

For all international orders, the price displayed at checkout is the final price. There will be no hidden fees or additional charges upon delivery.

We cover all applicable customs duties and import taxes for you. In the rare event that you are charged any unexpected fees by your local customs authority, please contact us immediately, and we will cover the full cost.

Order Changes & Cancellations

You may cancel your order within 24 hours of purchase
Once the package has been shipped, the order can no longer be modified or canceled
Please ensure your shipping address is complete and accurate (including house number, building number, and apartment/unit number)
If cancellation is requested after shipment, return shipping costs will be the responsibility of the customer
If the package is lost due to an incorrect shipping address provided by the customer, the customer will be responsible for the loss

Package Issues & Wrong Item Received

If you receive an incorrect item, please contact us within 14 days of delivery and provide your order number and photos of the item
After verification, we will arrange a free replacement or provide an appropriate solution
No additional cost will be charged to you
Contact email: support@mirrimage.com